Unified Messaging streamlines your customer support because you can use the Userlike Message Center to answer texts from your website, WhatsApp, Facebook Messenger, Telegram and SMS. Since users can return to the same chat any time, the urgency to answer back in under a minute is gone.ĭue to the possibility of asynchronous communication, customers will return to your website because it now functions as a messenger platform like WhatsApp or Facebook. You can spread out your answers over an extended period of time. This allows for an ongoing conversation, like customers are used to from the messenger apps they use daily. The customer receives an email as soon as the agent replies.Įvery time the customer returns to the website, the same chat can be continued. This new version of Userlike not only tackles the main problems by the root, but turns your website into a messenger hub, similar to WhatsApp and Facebook.Īgents don’t have to be online 24/7, they just answer the next time they are. Unified Messaging: Fixing live chat disadvantagesīeing well aware of the biggest live chat disadvantages, we developed a powerful extension to live chat: Although the pressure of being available is less than with phone, you will still need to staff during peak hours.
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